Terms & conditions

Last updated · 30 July 2026

Acceptance of terms

These terms form an agreement between you and Elite Ultra Pay ("we", "us", "our"), operated by [Registered entity name], [CIN / registration number]. By accessing this website, registering an account or using any service offered through our platform, you confirm that you have read, understood and agree to be bound by these terms, together with our privacy policy, refund policy and disclaimer.

If you do not agree with any part of these terms, do not use the platform.

Eligibility and accounts

• You must be at least 18 years old and legally capable of entering into a binding contract under Indian law.
• If you register on behalf of a business, you confirm that you are authorised to bind that business.
• You must provide accurate, current and complete information during registration and keep it updated.
• Account activation is subject to verification of the documents you submit. We may decline or revoke an application without being obliged to give reasons.
• One person or business may hold only one account unless we agree otherwise in writing.

User responsibilities

When using the platform, you agree to:

• Keep your login credentials, device and transaction PIN confidential, and remain responsible for all activity carried out through your account.
• Notify us immediately of any unauthorised access, suspected compromise or unusual activity.
• Verify customer details — consumer numbers, mobile numbers, booking details and amounts — before confirming a transaction.
• Collect the correct amount from your customer and issue the receipt generated by the platform.
• Comply with all applicable laws, including those relating to know-your-customer requirements, anti-money laundering, taxation and consumer protection.
• Not use the platform for any unlawful, fraudulent or fictitious transaction, or to disguise the source or purpose of funds.
• Not attempt to gain unauthorised access to the platform, interfere with its operation, reverse engineer it, or use automated means to extract data without written permission.
• Not misrepresent your relationship with us, or make claims about services or approvals we do not hold.

Service availability

The services listed on this website are made available subject to the arrangements we hold with banks, biller networks, telecom operators, travel suppliers, insurers and other partners, and subject to the approvals applicable to each service.

• Not every service is available in every location or to every account.
• Services may be added, modified, suspended or withdrawn, including where a partner network changes its terms or a regulatory requirement changes.
• The platform may be unavailable during scheduled maintenance, upstream partner outages or events outside our reasonable control.
• We do not guarantee uninterrupted or error-free operation of the platform.

Transaction policies

• A transaction is treated as complete when the relevant biller, operator, bank or supplier confirms it. Until then it may show as pending.
• You are responsible for the accuracy of the details entered. A transaction completed to an incorrect consumer number, mobile number or beneficiary account on the basis of details you supplied may not be reversible.
• Transaction limits, cut-off times and processing windows are set by us and by the relevant partner networks, and may change without prior notice.
• We may decline, hold, reverse or delay a transaction where we suspect fraud, error, a breach of these terms, or where a legal or regulatory requirement applies.
• Records maintained by us and by the relevant partner network are the primary basis for resolving any dispute about a transaction.

Wallet, fees and settlement

• Transactions are funded from the balance in your platform wallet. It is your responsibility to maintain sufficient balance.
• The wallet is a prepaid operating balance for transacting on the platform. It does not bear interest and is not a deposit or savings account.
• Commissions, charges and settlement cycles applicable to your account are communicated during onboarding and may be revised on notice.
• You are responsible for taxes applicable to your earnings, including the deduction and reporting obligations that apply to your business.
• We may adjust or recover amounts from your wallet or settlement to correct an erroneous credit, a reversed transaction or a confirmed chargeback.

Account usage and suspension

We may suspend or restrict access to an account, or to particular services within it, where:

• We suspect fraudulent, unauthorised or unlawful activity.
• Verification documents are found to be false, expired or incomplete.
• These terms are breached, or a partner network requires it.
• A legal or regulatory authority directs us to do so.

Where practicable and permitted, we will tell you why an account has been restricted and what is required to resolve it.

Third-party services

Several services are delivered by or through third parties — banks, biller networks, telecom operators, travel suppliers, insurers and payment networks. Those services are governed by the third party's own terms, and their fulfilment, cancellation, refund and liability rules apply in addition to ours. We act as a technology platform facilitating access to them and are not the provider of the underlying regulated service unless expressly stated.

Intellectual property

The platform, its software, design, text, graphics, logos and marks are owned by us or our licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable and revocable right to use the platform for the purpose of offering the services covered by your account. You may not copy, modify, distribute, sell or create derivative works from any part of it without our written permission.

Limitation of liability

To the maximum extent permitted by law:

• The platform is provided on an "as is" and "as available" basis, without warranties of any kind beyond those that cannot be excluded by law.
• We are not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, goodwill, business or data.
• We are not liable for failures, delays, errors or losses caused by third-party networks, biller systems, banking channels, travel suppliers, telecom operators, internet connectivity or events outside our reasonable control.
• We are not liable for a transaction completed on the basis of incorrect details supplied by you or your customer.
• Our total aggregate liability arising from or connected with a transaction shall not exceed the amount of commission or fee actually received by us in respect of that transaction.

Nothing in these terms excludes liability that cannot lawfully be excluded.

Indemnity

You agree to indemnify and hold us, our directors, employees and partners harmless from any claim, demand, loss, liability, cost or expense arising out of your use of the platform, your breach of these terms, your breach of any applicable law, or any dispute between you and your customer.

Termination

You may close your account at any time by writing to us, subject to settlement of outstanding balances and completion of pending transactions. We may terminate or suspend your account on notice, or immediately where required by law, by a partner network, or in the case of a serious breach. Provisions relating to liability, indemnity, intellectual property and governing law survive termination.

Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of India. Subject to any applicable dispute-resolution requirement, the courts at Hyderabad, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms.

Changes to these terms

We may revise these terms from time to time. The "last updated" date at the top shows when they were last changed. Where a change is significant, we will take reasonable steps to notify registered users. Continued use of the platform after a change takes effect means you accept the revised terms.

Contact us

Questions about these terms:

• Email — eliteultrasolutions@gmail.com
• Phone — +91 94925 05336
• Registered office — 10-4-85, Fathenagar, Balanagar, Hyderabad 500018, India