Privacy policy

Last updated · 30 July 2026

Scope

This policy explains how Elite Ultra Pay ("we", "us", "our") handles information when you visit this website, register as a partner, or use any service offered through our platform. It applies to visitors, registered business users and end customers whose transactions are processed through the platform.

Some services are delivered together with banks, biller networks, travel suppliers and other authorised partners. Where those partners process your information under their own terms, their privacy policies also apply.

Information we collect

Information you give us

Identity and contact details — name, business name, mobile number, email address and postal address.
Verification documents — identity proof, address proof, PAN, business registration and other documents required to activate a partner account.
Financial details — bank account and settlement information used to credit earnings and process transactions.
Transaction details — the consumer numbers, mobile numbers, booking details and amounts needed to complete a service you request.
Correspondence — the content of enquiries, support tickets and any documents you send us.

Information collected automatically

Device and connection data — IP address, browser type, operating system and device identifiers.
Usage data — pages viewed, features used, timestamps and referring pages.
Log and security data — authentication events, transaction logs and records kept to detect and investigate misuse.

Information from other sources

We may receive information from banks, biller networks, travel suppliers, verification agencies and other service partners in order to complete a transaction, verify an account or resolve a dispute.

How we use information

We use information for the following purposes:

To create, verify and maintain your account.
To process the transactions and bookings you request, and to send confirmations and receipts.
To calculate, report and settle amounts due to registered business users.
To provide customer support and to investigate and resolve disputes and failed transactions.
To detect, prevent and investigate fraud, unauthorised access and other misuse of the platform.
To meet legal, regulatory, audit and record-keeping obligations.
To operate, secure, troubleshoot and improve our services.
To send service-related communications. Promotional messages are sent only where you have not opted out and where the law permits.

We do not sell your personal information. We share it only in these situations:

To complete a service you asked for — with the relevant bank, biller, telecom operator, travel supplier, insurer or payment network.
With service providers — hosting, communications, verification and analytics providers who act on our instructions and are bound to protect the information.
Where the law requires it — with regulators, law enforcement, courts or other authorities acting under valid legal process.
In a business transfer — in connection with a merger, acquisition or restructuring, subject to the protections in this policy.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, maintain session security and understand how the site is used.

Essential cookies keep the site working — sessions, security and load balancing. These cannot be switched off.
Preference cookies remember choices such as language.
Analytics cookies help us understand aggregate usage so we can improve the product.

Most browsers let you block or delete cookies through their settings. Blocking essential cookies will prevent parts of the platform from working.

Security measures

We implement modern security practices intended to protect information against unauthorised access, alteration, disclosure and loss. These include encrypted communication between your device and our systems, role-based access controls, authentication requirements for account activation, transaction logging, and monitoring for unusual activity.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials, device and wallet PIN confidential, and for notifying us promptly if you believe your account has been compromised.

Data retention

We keep information for as long as your account is active and thereafter for the period required to meet legal, regulatory, tax, audit and dispute-resolution obligations. Transaction and verification records associated with regulated financial services are generally subject to statutory retention periods that we are required to observe even after an account closes. When information is no longer required, it is deleted or anonymised.

Your rights

Subject to applicable law and to our legal and regulatory obligations, you may:

Ask what personal information we hold about you and obtain a copy of it.
Ask us to correct information that is inaccurate, incomplete or out of date.
Ask us to delete information we no longer have a lawful basis to keep.
Withdraw a consent you previously gave, without affecting processing already carried out.
Opt out of promotional communications at any time.
Nominate another person to exercise these rights on your behalf in the event of death or incapacity.
Raise a grievance with us, and escalate to the relevant authority if you are not satisfied with our response.

To exercise any of these, write to us using the details below. We may need to verify your identity before acting on a request. We aim to respond within the timelines set by applicable law.

Children

Our services are not directed at children and we do not knowingly collect personal information from a child except where the law permits and a lawful guardian has consented. If you believe a child has provided us information, contact us and we will take appropriate action.

Changes to this policy

We may update this policy to reflect changes in our services, technology or legal obligations. The "last updated" date at the top shows when it was last revised. Where a change is significant, we will take reasonable steps to notify registered users. Continued use of the platform after a change takes effect means you accept the revised policy.

Contact us

For privacy questions, requests or grievances, contact:

Email — eliteultrasolutions@gmail.com
Phone — +91 94925 05336
Registered office — 10-4-85, Fathenagar, Balanagar, Hyderabad 500018, India

Related documents: Terms & conditions, Refund policy and Disclaimer.